30 Day Money Back Guarantee


We're sure you will love PHB but if any product isn’t right for you, you have 30 days to return it to us for an exchange or a full refund. 

 

TERMS & CONDITIONS OF 30 DAY GUARANTEE

1. Email us your return request and we'll send you a postage label to return the item(s) free of charge.  

2. You decide whether you wish to exchange the product or return it for a refund. You will be refunded the cost of products at the time of sale to you.

3. Our 30 day guarantee is limited to 2 products per order. You cannot exchange/return more than 2 products per 1 order. 

4. You can return your items to us for free using the postage label we provide. Please note we don't refund your original delivery cost. We do send product exchanges with free delivery. 

5. If you purchased your product from another retailer, please return it to them directly.

6. Excludes Sample Sachets and Trial Size products. These items are covered by our standard Returns Policy, please email us for further details.

7. To claim your 30 Day Guarantee email customer.services@phbethicalbeauty.co.uk with the Message title '30 Day Guarantee'.

In the message please include the following information...

  • Your order number: 
  • Name(s) of item(s) being returned:
  • Used or Unopened: 
  • Refund or Exchange:
  • If you want to exchange an item please tell us your replacement item and delivery address:
We get it - it can be difficult to find the right products for your beautifully unique skin. That's why we have a 30 day guarantee so you can try our products with confidence.